BoxStop × Boiler Room

Booking Terms & Conditions

Effective from: 21 September 2026 · Version 2026-09-21

By making a booking with BoxStop x Boiler Room, you agree to the following Terms & Conditions. Please read them carefully before booking or attending any class, session or event.

1. Bookings

All classes and sessions must be booked in advance through the BoxStop x Boiler Room booking system, unless otherwise stated.
A booking reserves your place in the selected class, session or event. Places are limited and are allocated on a first-come, first-served basis.
Bookings are personal to the individual who made the booking and must not be transferred to another person without prior approval from BoxStop x Boiler Room.
By making a booking, you confirm that the information provided is accurate and that you agree to these Terms & Conditions.

2. Cancellations

All class cancellations must be made at least 12 hours before the scheduled start time of the class (Europe/London).
If you cancel within the 12-hour cancellation window, your booking credit will not be returned and any payment made for the booking will be non-refundable.
If you cancel at least 12 hours before the class starts, your booking credit will be returned to your account, subject to the terms of your membership or booking package.
Repeated late cancellations may result in restrictions being placed on future bookings.

3. No-shows

If you book a class but fail to attend without cancelling within the permitted cancellation period, this will be treated as a no-show.
No-shows will result in the booking credit being forfeited and no refund being issued.
Repeated no-shows may result in your ability to pre-book classes being restricted or suspended.

4. Late arrival

Please arrive in sufficient time to check in and prepare for your session.
For health, safety and coaching reasons, you may be refused entry if you arrive significantly late to a class.
If you are refused entry due to late arrival, this will normally be treated as a no-show and the relevant booking credit will not be returned.

5. Class cancellation by BoxStop x Boiler Room

BoxStop x Boiler Room reserves the right to cancel, postpone or change a class, session or event where reasonably necessary.
This may include, but is not limited to, low attendance, instructor availability, operational issues, maintenance, safety concerns, adverse weather, unforeseen circumstances or events outside our reasonable control.
Where BoxStop x Boiler Room cancels a class due to low numbers or another reason within our control, all affected booking credits will be returned to the customer’s account.
Where applicable, customers may instead be offered the opportunity to transfer their booking to another suitable class.
Where a class is cancelled by BoxStop x Boiler Room, customers will not be charged for the cancelled session.

6. Memberships and booking credits

Memberships and class packages are subject to the specific terms attached to the package purchased.
Booking credits have no cash value and cannot be exchanged for cash unless required by applicable law.
Booking credits are intended for the member/account holder and cannot be sold or transferred without prior approval.
Expiry dates attached to memberships, class packages or credits must be observed unless otherwise agreed by BoxStop x Boiler Room.
BoxStop x Boiler Room reserves the right to amend membership structures, class packages, prices and timetables where reasonably necessary. Customers will be notified of material changes where appropriate.

7. Refunds

Except where stated in these Terms & Conditions or required by applicable law, payments for classes, memberships, packages and events are non-refundable.
Refunds will not normally be provided for missed classes, late cancellations, no-shows or failure to attend.
Nothing in these Terms & Conditions affects any statutory consumer rights you may have under applicable UK law.

8. Health and safety

You must inform BoxStop x Boiler Room and/or your coach of any injury, medical condition, physical limitation or other relevant circumstance that may affect your ability to safely participate.
You are responsible for ensuring that you are medically and physically capable of participating in the class or activity you have booked.
If you feel unwell, experience pain, dizziness, shortness of breath or any other concerning symptoms during a session, you should stop exercising and inform a member of staff immediately.
BoxStop x Boiler Room reserves the right to refuse participation where a person’s participation is reasonably considered to present a health or safety risk to themselves or others.

9. Conduct

Customers are expected to treat coaches, staff and other members with respect.
Aggressive, threatening, abusive, discriminatory or inappropriate behaviour will not be tolerated.
BoxStop x Boiler Room reserves the right to refuse entry or terminate a membership or booking where serious or repeated misconduct occurs.
No refund or return of booking credits will ordinarily be provided where a booking or membership is terminated due to serious misconduct.

10. Equipment and facilities

Equipment must be used responsibly and in accordance with instructions given by coaches or staff.
Customers may be held responsible for deliberate or negligent damage caused to equipment or facilities.
Customers should report damaged or unsafe equipment to a member of staff immediately.

11. Personal belongings

Customers are responsible for their own personal belongings while attending BoxStop x Boiler Room.
BoxStop x Boiler Room accepts no responsibility for lost, stolen or damaged personal belongings, except where liability cannot legally be excluded.

12. Children and age restrictions

Certain classes or events may have minimum age requirements.
Where a class has an age restriction, customers must comply with it and provide any required parental/guardian consent.

13. Timetables and class changes

Class times, instructors, formats and locations may occasionally change.
BoxStop x Boiler Room will make reasonable efforts to notify customers of significant changes.
Instructors may be substituted where necessary without this constituting a cancellation.

14. Events and special sessions

Special events, workshops, competitions and other one-off sessions may have separate booking, cancellation and refund terms.
Where separate terms apply, these will be made clear at the time of booking.

15. Photography and video

Photography and video may occasionally take place at BoxStop x Boiler Room for marketing, promotional and social media purposes.
If you do not wish to appear in promotional photography or video, please inform a member of staff.

16. Website and booking system

BoxStop x Boiler Room will take reasonable steps to keep the booking system available and accurate but cannot guarantee that it will always be free from technical errors or interruptions.
If a technical error results in an incorrect booking, payment or charge, please contact us as soon as possible so that we can investigate and rectify the issue where appropriate.

17. Changes to these terms

BoxStop x Boiler Room reserves the right to update these Terms & Conditions from time to time.
The latest version will be made available through the booking website.
Continued use of the booking system following an update constitutes acceptance of the revised Terms & Conditions, subject to applicable law.

18. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
BoxStop x Boiler Room will not be responsible for losses arising from circumstances outside its reasonable control.
Customers are responsible for following reasonable instructions given by coaches and staff and for using equipment appropriately.

19. Governing law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.

20. Contact

If you have any questions regarding these Terms & Conditions, your membership or a booking, please contact BoxStop x Boiler Room at admin@boxboilergym.co.uk or via the contact details on our website (privacy notice includes our business address: 121 Westgate, Wakefield, United Kingdom, WF1 1EW).

By booking a class, membership, session or event with BoxStop x Boiler Room, you confirm that you have read, understood and agreed to these Terms & Conditions.